Computer / Telephony Integration Applications
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- OfficeServ Link and OfficeServ EasySet
Samsung OfficeServ Link is the core of the OfficeServ Suite of Computer Telephony Integration (CTI) Applications which offer exciting new dimensions in managing communications and information. OfficeServ Link a software gateway which mediates between OfficeServ CTI applications and a Samsung key system. Included with OfficeServ Link is OfficeServ EasySet. EasySet gives you the ability to take control of your communications system and utilize the full breadth of functions and features more effectively by allowing administrators and users the ability to change basic settings on a Samsung iDCS or ITP keyset directly from a user friendly browser interface.
- OfficeServ Call
Samsung OfficeServ Call is a simple-to-use and cost-effective tool. It improves the operation of your organization by offering "screen pops" for incoming calls, PC-based telephone operation, and contact management. Functions such as on-screen dialing, call forwarding, conferencing and speed dial are all accessible at the click of a mouse.
- OfficeServ Softphone
Samsung OfficeServ Softphone is a software-based application that turns your computer into a full-featured Samsung IP telephone. It is installed directly onto your laptop or desktop PC running Microsoft Windows 2000 or XP operating system. Once a USB headset or a USB handset is connected; the Softphone delivers virtually identical functionality as the ITP-5012L and ITP-5021D desktop ITP phones. OfficeServ Softphone is ideal for telecommuter and mobile users. Remote workers can simply connect their laptop to the corporate network, snap in a USB headset, and function as if they were in their own office. They can place, receive, and handle calls on both the internal and external network, providing a truly portable and practical solution.
- OfficeServ DataView
The OfficeServ DataView application is the Samsung solution for live monitoring and historical reporting on IP-enabled iDCS and OfficeServ platforms. Providing comprehensive information and statistics, DataView gives call centers increased functionality and greater efficiency. For starters, the DataView interface is Web-based. That means you don't need to load software on each agent's PC, and you don't need to manually configure each desktop. The information is downloaded automatically. Also, the Web-based functionality supports more efficient, more cost-effective licensing. DataView is either enabled or disabled ("on" or "off") for the entire phone system, so there is no need to purchase license upgrades as you add or remove users. Finally, DataView tracks and reports all calls coming in and going out of the phone system, so agents can perform quality control or even recover sales opportunities lost on abandoned calls.
- OfficeServ Operator
A member of Samsung OfficeServ CTI Applications, OfficeServ Operator is a PC-based Auto Attendant Console solution for your company. Combined with a Samsung phone system, OfficeServ Operator will help your business manage high-volume call traffic professionally and smoothly, leaving your customer delighted. Your attendant will always know the exact situation and can react properly and quickly to exceed your customer's expectations and make your business more productive.