Unified Communication
« Avaya Products
« Product Catalog
- Unified Communication Center
Avaya Unified Communication Center (UCC) provides mobile, collaborative and management associates with a unified interface to their most important information and communications tools.
With UCC, users can make calls and conference calls; manage their voice, fax and email messages; gain access to directories and databases; manage their calendars and task lists; and set personal contact rules to make more efficient use of their time�all via speech commands from any telephone or through virtually any web or wireless device.
Avaya UCC allows key associates to turn downtime into productive time, and allows them to work the way they want to work�any time, anywhere.
Unified Communication Center lets mobile, remote and office workers easily access important communications tools and information�regardless of where they are or what communications device is most appropriate at the time. With UCC, customers can use telephones, Web browsers, or virtually any hand-held data device (such as a Blackberry or iPaq) to gain access to calling and conferencing capabilities; voice, fax and email messages; enterprise directories and databases for contacts; and Microsoft Outlook productivity tools such as calendars, contacts and tasks lists.
UCC helps users respond to customers faster and with higher quality, stay connected to enterprise associates, make better, faster decisions, and build a competitive advantage through superior customer service and increased productivity.
Avaya Unified Communication Center includes three applications: Speech Access, Web Messaging and Web Collaboration.